Lead Product Manager - Employer Benefits

Ranked #292 on Inc. 5000 Fastest-Growing Private Companies

About Upwards:

Upwards is a fast-growing startup transforming childcare in the United States. Backed by top investors and VCs, we're making childcare accessible to all families by connecting parents, caregivers, employers, and governments to offer benefits programs that meet ever-evolving family needs.

It is our mission to make childcare affordable and accessible for all.

Here is an overview of what you will be contributing to as the Lead Product Manager | Employer Benefits

We are seeking an experienced Lead Product Manager to lead the development and management of our enterprise product suite. This role involves close collaboration with our enterprise clients to understand their needs, develop tailored solutions, and ensure the successful implementation of our products.

The role of the Lead Product Manager | Employer Benefits will be responsible for:

• Customer Engagement: Build strong relationships with enterprise clients to understand their business needs and challenges. Act as a liaison between the customer and the Upward’s technical team. You will lead the strategy and execution of their requests to ensure we are exceeding their expectations.
• Product Strategy: Develop and execute a product roadmap that aligns with the company’s goals and market needs. Ensure our products meet the highest functionality, reliability, and usability standards. This will include testing, quality assurance, and the ability to optimize as you see recommended.
• Market Analysis: Conduct comprehensive market research to identify trends, opportunities, and competitive threats. Translate insights into actionable product strategies.
• Cross-Functional Leadership: Work closely with engineering, sales, marketing, and support teams to ensure seamless product development and launch.
• Feedback Loop Management: Gather and prioritize product and customer requirements, define product vision, and work closely with engineering to deliver winning products.
• Performance Metrics: Define and analyze key performance indicators to evaluate product success and make informed decisions for product enhancements and optimizations.
• Innovation and Improvement: Continuously seek opportunities to innovate and improve our product offerings to serve enterprise customers better.

We are seeking candidates with the following qualifications:

• Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field.
• Minimum of 6 years of product management experience, specifically in an enterprise environment.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong understanding of enterprise software, SaaS platforms, and the B2B market.
• Excellent problem-solving, organizational, and analytical skills.
• Strong interpersonal skills with an emphasis on building productive and positive relationships with enterprise clients.
• Ability to work in a fast-paced and dynamic environment.
• Excellent written and verbal communication skills.

What the Interview Process will look like (interchangeable):

• Recruiting Manager interview
• Part 1 Take-Home Exercise
• Leadership Interview
• Part 2 Take-Home Exercise then Panel Discussion
• Team Interview

Let’s talk about the perks at Upwards:

• Salary Range: $140,000 - $180,000 annually
• Comprehensive Benefits - Medical, Vision, Dental, Short and Long Term Disability.
• Parental Leave - Upwards provides a generous parental leave.
• Monthly Fringe Benefits - Pick something fun for yourself!
• 401K with a 3% Match - You invest in us, we are going to invest in your future.
• Flexible Paid Time Off - We encourage you to take time for yourself.
• Equity - We want our employees to be stakeholders.
• Paid access to co-working spaces or internet reimbursement
• Stipend to outfit your home office - We are 100% remote, so find that comfy chair!
• Yearly professional development stipend - We support career development for all employees.

Compensation determinations rely on various factors, encompassing the position level, the individual's skills, knowledge, and capabilities, location, internal fairness considerations, and alignment with market data.

Upwards, as an E-Verify participant and equal opportunity employer, does not discriminate based on race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Rest assured that all your information will be treated confidentially in accordance with EEO guidelines.